Processing and maintaining new accounts or products represent a significant portion of the total cost of operations. They also imply a fundamental opportunity for improving productivity and reducing costs.

However, the complexity implied by both operations and computer infrastructures in organizations often determines that data requirements vary and overlap one another as regards the various lines of products and systems.

Simplifying the processes, the documents and the information required helps overcome administrative tasks and is directly related to the image that the organization reflects upon customers.

Axentria allows for the solution of difficulties that arise along the various points of contact and at different levels:

• Spreading of information in independent systems.
• High dependency on manual processing or paper documents.
• Need to compile the same information for different products or departments.
• Repetitive tasks with low added value.

Organizations and their customers certify the relations that link them to one another by means of a signature that represents their identity and consent on behalf of customers regarding terms and conditions of a specific service. This leads to a contractual relationship between the parties.

This implies that, at the time of subscribing contracts to open accounts or upon requesting products, it is usual to register the signatures of users on documents that constitute the origin for further comparisons and the structure of each user’s authorizations for a specific account.

In such opening or request processes, upon the scanning or processing of documents, Axentria automatically takes the images from the signature card and initiates a process that extracts information on products, individuals and related rights of each party regarding the products.

Those images are available for query from Axentria, or through existing systems, for doing visual comparisons to certify transactions or procedures before the organization.

The industry’s growing competitiveness and increasing demands of customers lead the organizations to search for ways to offer customers enhanced services and to closer relationships with them. A fundamental aspect for achieving this purpose is the optimization of processes and the points of contact with customers, upon solving queries and instructions in an accurate and speedy manner.

Axentria guarantees controlled access to information and to customer documents in all possible circumstances and from a single point, with a solid security structure allowing the organization to guarantee its confidentiality.

• Images of cheques.
  
• Risk assessment documents.
  
• Internal analysis documents.
  
• Instructions by fax or letter.
  
• Registries resulting from other electronic transactions or systems.
  
• Applications.
  
• Guarantees.

• A single point of entry for information for all systems in your company, allowing for minimum volumes of information required from customers.
• Maximum automation, error reduction in data retrieval and in manual tasks.
• Assisted control of required documents at the point of entry for minimum delays affecting customers.
• Centralized processing of information in real time, with reduced administrative tasks at branches.
• Support for approval processes based on electronic documents.
• Immediate availability of electronic documents in backup systems, to ensure business continuity by simplifying the recovery process.
• Immediate availability of original documents for query solution.