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Retail Business |
For companies managing their own lines of credit for customers at different branches, Axentria overcomes geographical barriers and transforms physical documents into digital images at the point of sale, to be sent to a centralized process, while maintaining the exact liaison between physical documents and electronic documents and business transactions.
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Credit management
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The processing of a credit application usually calls for a contract document containing some personal information that must be verified against copies of identity documents, address certifications, income certificates and, occasionally, other documents applicable pursuant to the specific dynamics of the business.
Axentria allows for the capture of images, the extraction of information contained and the automatic entry into management systems, to link that information to the related transactional information and the corresponding payment documents.
Upon optimizing the administrative processes, the staff at branches will have more time for customer service and this results in improved services and an enhanced image for your brand.
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Access point to CRM
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Changes in the strategic vision of businesses led from a concentration in the back office to an increasing concern about points of sale, oriented at creating an environment focused on the customer. In such scenario, Axentria provides valuable elements in three of the main areas:
- By extracting customer information for mileage programs, by defining customer profiles and by customizing marketing actions.
- By presenting the documents of customers – correspondence, applications, contracts, claims, etc. - and documents generated internally, for internal customers, call centers or customers themselves through the Internet.
- By obtaining information from satisfaction evaluations in order to take measures for improvement based on the actual experience of buyers.
Main applications
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Main applications |
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Document capture
Axentria’s characteristic flexibility enables access to images of physical documents, from either the local network or from remote locations. Such possibilities include the option of obtaining documents sent by fax or e-mail or imported from shared files.
Data extraction
through workflows that allow for maximum efficiency and security in obtaining information, it is possible to perform the following actions:
- Automatic classification of documents.
- Recognition of data contained in the images.
- Application of validations.
- Human verification of what the automated process could not solve.
Document controls
in any of the stages mentioned, it is possible to carry out controls on data or to verify the existence of certain documents required, allowing the organization to take early measures in order to correct the situation.
Customer dossier as support
after the documents are processed, Axentria DM becomes a fundamental support of the organization’s processes, and allows access to information and documents, directly or from the management systems that are usually focused on corporate activities.
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Integration
the challenge implies covering the gap between the world of documents and the structured transactional world of management systems. For that purpose, Axentria has tools that promote the activities of users and create a collaborative working environment with simple implementation.
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Benefits |
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- Security providing the Centralized Processing of images.
- Time and cost reduction, and accuracy in the information obtained that allow for a maximum of opportunities for contacting customers towards improved service quality.
- The supervision instances provide for an overview of the whole process.
- Improved perception of brand image.
- Promotion of value creation and of customer service structures.
- More efficient management of debtors’ portfolio.
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